Terms and money-back promise

Last updated October 26, 2026. These terms apply to every order on namedskies.com.

1. Who we are

Named Skies is a trading name of WYS Works B.V., Lichttoren 32, 5611 BJ Eindhoven, the Netherlands (Chamber of Commerce 42166997, VAT NL870008031B01). Email: namedskies@wysworks.com · phone: +31 40 798 8342. We reply within 2 business days. We sell to customers in the United States, Canada and Australia.

2. What you buy

A symbolic gift. We choose a real star from the Hipparcos catalog that is not yet in our register, dedicate it to the name you choose and record it in the Named Skies register. Official star names are set only by the International Astronomical Union (IAU); the name you choose is not an official name and is not used by astronomers. You do not own the star. Each star is dedicated to one name in the Named Skies register.

We may refuse a name or headline that is offensive, unlawful or infringes someone else's rights. If we do, we'll ask you for another one or refund you in full.

Depending on your choice you receive: a PDF certificate by email; and/or a 12 × 16 in (30 × 40 cm) print on 200 gsm matte art paper of the night sky for the date, time and place you give us, optionally in a black wooden frame with a white mount and acrylic front. Images on our site show our real designs, calculated for that date and place; frame and paper are shown as mockups. Colors can look slightly different on paper.

3. Prices and payment

Prices are shown on the site and charged at checkout in US, Canadian or Australian dollars, including shipping. Payment is handled by Stripe. We do not add tax at checkout; where a tax is due on our side, we pay it. Prints are made in the country of delivery, so there are normally no import charges. One exception: framed prints for Canada are made in the United States. If any tax, duty or brokerage fee is charged when they are delivered, send us the receipt and we refund it in full.

4. Delivery

The certificate is sent by email within 1 business day of your order. Prints are made to order by our print partner in the United States, Canada or Australia: we send your order to print within 1 to 2 business days, and it usually arrives 7 to 12 business days after that. We ship to addresses in the United States, Canada and Australia only. If we can't ship your print within the time we stated, we'll email you before that time with a new date, and you can choose to cancel for a full refund.

5. Money-back promise

• Not delivered: if your certificate has not reached you within 3 days, or your print within 30 days of your order, tell us and you get all your money back (or, if you prefer, we send it again).
• Damaged or misprinted: email a photo within 30 days of delivery and we send a new print or refund you in full, your choice. You don't need to send the print back.
• Our mistake: if a name, date or place on the certificate or print differs from what you gave us, we correct it free of charge.
• Cancel: you can cancel for a full refund until your order is sent to print (normally within 1 to 2 business days). The certificate on its own can be cancelled for a full refund until we email it.

Refunds go back to the card you paid with, normally within 5 business days after we agree.

6. Personalized products

Every certificate and print is made for you with your names and dates. Apart from section 5, we cannot take back or refund a correctly made personalized product because you changed your mind. Please check your spelling at checkout: if you made a typo, we can reprint it at cost.

7. Your rights under consumer law

Nothing in these terms limits rights you have under the consumer laws of the country where you live and that cannot be excluded.

For customers in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The promises in section 5 are in addition to these rights and to other rights under the law. To claim, email a photo to namedskies@wysworks.com or call +31 40 798 8342 (WYS Works B.V., Lichttoren 32, 5611 BJ Eindhoven, the Netherlands); we bear the costs of the claim.

8. Liability

Subject to section 7, our liability for an order is limited to the amount you paid for it. This limit does not apply where the law does not allow it, for example for fraud, willful misconduct, gross negligence, or death or personal injury.

9. Law and disputes

These terms are governed by Dutch law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you can bring a claim before the courts there. Please contact us first: most issues are solved by email.